Frequently asked questions
What does the letter say?
The removable letter reads “Love You”. The necklace comes with this message as shown.
Can I adjust the chain length?
Yes. The 45 cm chain has a 5 cm extension, so you can wear it between 45 and 50 cm (17.7–19.7 inches).
When will my necklace arrive?
We offer free shipping to the UK, US, Canada, Australia and Germany. For UK and US orders, estimated delivery is 5–10 business days after dispatch, with tracking, insurance, taxes and duties included. Delivery times to other destinations vary.
What is your returns policy?
We offer 14-day hassle-free returns and a money-back guarantee. Please contact us for help with your return.
How do I care for it, and is it covered?
Gently clean your necklace with a soft cloth and store it separately when not in use.
Your necklace is covered by our 1-year warranty for defects in craftsmanship and plating. We will repair or replace a covered defective piece at no cost. Contact us if you need help.