Refund policy

Last updated: November 14, 2026

14-day returns and money-back guarantee

You have 14 days after delivery to tell us you’d like to return your Love Letter Necklace for a refund. This applies to all three colours and to purchases made with a discount code. We refund the amount you paid to your original payment method.

How to return or exchange your necklace

Email ecombcentral@gmail.com with your order number and tell us whether you’d like a refund or a different colour. We’ll send you the return address and instructions. For a colour exchange, include the colour you’d like so we can confirm availability.

You can try the necklace on as you would in a shop. Please pack the pendant, chain and removable letter securely and use the original packaging if you still have it. You cover return postage for a change of mind. If your order arrives damaged, faulty or incorrect, contact us and we’ll cover any necessary return postage.

Refunds

We’ll email you when we’ve processed your refund. Your bank or payment provider may take additional time to post it.

One-year jewellery warranty

We cover defects in materials, craftsmanship and plating for one year from delivery. If your necklace develops a covered defect, email ecombcentral@gmail.com with your order number and a description of the issue. We’ll repair or replace it at no cost to you.

Our returns promise and warranty are in addition to your rights under applicable consumer law.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the email instructions above. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.