Shipping policy

Last updated: November 14, 2026

Free shipping destinations

We offer free shipping to the United Kingdom, United States, Canada, Australia and Germany. For the United Kingdom and United States, shipping is tracked and insured, and taxes and import duties are included. If a carrier asks you to pay import charges on delivery, contact us with your order number and the notice so we can help.

When your necklace will arrive

Estimated delivery to the United Kingdom and United States is 5–10 business days after dispatch. Delivery times to Canada, Australia and Germany vary by destination. We usually process orders within one business day before dispatch. Weekends and public holidays do not count as business days. Customs or carrier delays can affect arrival dates.

Tracking your order

We’ll email your tracking link when your order ships. The first update may take time to appear while the carrier receives your parcel. For gifts, we leave purchase receipts and invoices out of the package.

Changes and delivery problems

If you need to correct an address or cancel an order, email ecombcentral@gmail.com as soon as possible with your order number. We can usually make changes before dispatch. If your parcel is late, missing or damaged, contact us at the same address and we’ll follow up with the carrier.